FAQ’S

General questions

Can I buy fabrics from Nooteboom Textiles as a private consumer?

No, Nooteboom Textiles is a wholesaler and sells only to businesses. If you are a private consumer and you are interested in one of our fabrics, please contact us at customercare@ant1852.com.

Does Nooteboom Textiles have a showroom?

Yes, Nooteboom Textiles has a showroom. The showroom is located at Kranenberg 6, 5047 TR Tilburg, and can be visited without appointment. It is open from Monday to Friday from 8:00 to 17:00.

Can I order sample cards?

Yes, you can. Please send us an e-mail at customercare@ant1852.com, containing your customer number, the number of the desired article and a request for a sample card. We will send the fabric samples to you as soon as possible.

I cannot find the article I am looking for.

Please send us your customer number and the number of the desired article at customercare@ant1852.com and if the article is not in stock, we can check when it will be available again, or look for alternative fabrics that might be suitable for you.


Payment

What payment options are available?

After your order is picked and ready to be shipped to you, you will receive your proforma/invoice to pay via e-mail.

 

Order online

I cannot register at the web shop.

If you cannot register at the web shop, please contact us through the live chat or send us a message at customercare@ant1852.com, along with a screenshot of the error message. We will walk you through it.

I cannot log in at the web shop.

If you cannot log in at the web shop, please contact us through the live chat or send us a message at customercare@ant1852.com, containing your customer number. We will solve the problem together.

Where can I see the prices of the fabrics?

The prices will be visible to you when you are logged in to your account at the web shop.

What is the minimum order quantity?

The minimum order quantity for the web shop is 12 meters per colour.


My account

I want to change personal data, like my delivery address for example.

It is not possible to change personal account data yourself at the moment. If you want to change it, please contact us through the live chat or send a message to customercare@ant1852.com.


 

Shipping & delivery

How long does it take to ship my order?

We try our best to ship your order within three business days. The delivery time will depend on the region to which the order is shipped and the availability of the item.

How are shipping costs calculated for the webshop?

The shipping costs are calculated automatically based on Nooteboom's 2019 rates. Your shipping costs will be visible in the check-out.

 

 

 

 

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  • Trading fabrics since 1852
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